Complaints procedure

Talk to us first

If you have a complaint or concern, please call us at 0252 543 940 or email info@tcsassembourg.nl. We genuinely want to hear from you and discuss your concern personally at the practice.

You can also submit a written complaint by post to:
Tandheelkundig Centrum Sassembourg
Jan van Brabantweg 31
2171 HC Sassenheim, Netherlands

It can happen

It can happen that, despite our efforts, you're not satisfied with a treatment or situation at the practice. We'd like to discuss it with you so we can learn from your feedback and find a fair solution together.

Independent complaints officer via the KNMT

If we can't resolve it together, or you'd prefer an independent third party — our practice is a member of the KNMT (Royal Dutch Dental Association). The KNMT provides a free, independent complaints officer who can mediate between you and the practice.

More information on the official complaints procedure: knmt.nl/patient/klacht-over-uw-tandarts.

Step by step

1. Discuss your complaint first with your dentist or another team member.
2. If unresolved, submit a written complaint to the practice — email or letter.
3. If you're still not satisfied after our written reply, contact the KNMT complaints officer.
4. If that mediation doesn't lead to a resolution, the case can be submitted to the official Dutch dental disputes committee (Geschilleninstantie Mondzorg).

What you can expect from us

• Acknowledgement within 3 working days
• A substantive response within 14 working days
• Full confidentiality — your complaint will not affect your treatment